Complaints Management / Customer Service Representative (m/f/d)

For over five decades, ALRE has been synonymous with innovative control technology “Made in Germany.” As an owner-managed company based in Berlin-Marienfelde, we develop and manufacture high-quality electronic components and systems for heating, air conditioning, and building services engineering. Our products are known for precision, reliability, and close collaboration with our customers.

To strengthen our electronics manufacturing team, we are looking for qualified and dedicated professionals who would like to contribute their technical expertise and experience to a modern, quality-oriented manufacturing environment. With us, you will work on sophisticated products, take on responsibility within the production process, and actively contribute to the further development of our manufacturing operations.

Your responsibilities:

  • Professional, expert support for our customers over the phone and via email
  • Providing technical advice to customers about the products in German and English
  • Preparation and analysis of error reports for customer complaints
  • Development and implementation of measures to correct and prevent errors
  • Assisting other departments with technical inquiries
  • Coordinating customer repairs in collaboration with the manufacturing department
  • Continuous improvement of customer service
  • Ensuring compliance with high quality standards

Your qualifications:

  • Training as an electronics technician, electrical engineer, or similar
  • Strong communication skills and a confident demeanor
  • Analytical thinking and a structured approach to problem-solving
  • proficiency in MS Office
  • High level of self-motivation, ability to work independently, a strong sense of responsibility, and the ability to set priorities

What we offer::

  • Permanent employment contract with 30 days of vacation
  • Flexible and family-friendly work hours
  • A modern, well-equipped workstation in a light-filled open-plan office
  • Food subsidy for the nearby company cafeteria
  • Good access to public transportation and a subsidy for the BVG ticket
  • Exciting areas of responsibility
  • Thorough training and professional onboarding
  • Customized professional development and career advancement opportunities
  • Free parking

Interested?

We look forward to receiving your application via email at: bewerbung@alre.de.

Submit your application